Guest house · Lisbon · Lisbon District
Dear Lisbon - Palace Chiado Suites
A four-star stay in the heart of Chiado, with spacious suites, in-room breakfast and a team known for going out of its way.
- Central Chiado location close to shops and sights
- In-room breakfast delivered each morning
- Air-conditioned suites with minibar and tea facilities
9
Perfect
845 reviews
Booking.com 9 · 845 reviews
About
Dear Lisbon - Palace Chiado Suites
Dear Lisbon - Palace Chiado Suites sits on Rua Ivens, in the middle of Chiado, one of Lisbon's most cultured and lively neighbourhoods. The four-star property puts you within easy reach of the city's historic quarters, shops and waterfront, with Humberto Delgado airport about 10 km away.
The hotel looks after the basics with care: baggage storage, a pastry shop and bicycles for rent, plus a welcome drink, daily housekeeping and free Wi-Fi throughout. Rooms come with air conditioning, a mini-bar, tea and coffee facilities, and flat-screen TVs, while the Master Suite adds a coffee machine and street views.
- No smoking on site
- Wi-Fi
- Safe deposit box
- VIP check-in/ -out
- Concierge desk
- No pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Prime Chiado location — Guests consistently praise the central position, close to shops, restaurants, main attractions and the waterfront.
- Spacious, elegant rooms — Rooms are described as large, bright and beautifully decorated, with comfortable beds and good views.
- In-room breakfast — A generous breakfast delivered to your room is a highlight, with one guest calling it a 'feast for the senses'.
- Attentive, accommodating staff — Staff are repeatedly described as helpful, friendly and willing to go beyond, such as arranging meals outside regular hours.
–
Worth weighing
4 to weigh- Reception hours are limited — Check-in is only between 15:00 and 18:00, and check-out must be done by 12:00, which may be inconvenient for some travel plans.
- No pets allowed — The property has a strict no-pets policy, so you'll need to make other arrangements for animal companions.
- No on-site parking — There is no dedicated parking; one guest mentioned parking nearby but it's not guaranteed or provided by the hotel.
- Breakfast is extra — While the in-room breakfast is a highlight, it is not included in the base rate and must be arranged (and paid for) separately.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Master Suite
- 1 Double bed
- Street view
- Shower
- Coffee machine
- Heating
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Comfort & Climate
- Air conditioning
- Heating
- Carpeted floor
In-Room
- Mini-bar
- Tea and coffee facilities
- Electric kettle
- Flat-screen TV
- Ironing facilities
- Free toiletries
- Safe deposit box
Services
- VIP check-in/ -out
- Concierge desk
- Luggage storage
- Housekeeping
- Welcome drink
- In-room breakfast
- Paid airport shuttle
- Car hire
Business & Connectivity
- Wi-Fi
- Fax/Photocopying
Health & Safety
- Smoke detectors
- Fire extinguishers
- Key access
- Security
Family
- Cots
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9/10 from 845 reviews
Booking.com · 9 · 845 reviews
9Verified guest“Everything was great, especially the location — close to shops, restaurants, main sights, the starting point for walking tours, and the waterfront. The staff were attentive and the custard tarts were a bonus.”
9Verified guest“The staff were extremely helpful, the master suite was airy, and the bathroom was lovely. Great service overall.”
9Verified guest“The room was spacious and the location excellent. Staff were friendly and accommodating, arranging meals even outside regular hours. Complimentary Wi-Fi made planning daily outings easy.”
9Verified guest“Dinner was a no-brainer with the amazing in-room breakfast — a feast for the senses. The room was lush, super comfy, with fab views. Staff were beyond accommodating.”
9Verified guest“Spacious room, luxurious breakfast, and helpful staff.”
9Verified guest“Spacious rooms and a personalized breakfast.”
04 — Location
Getting around Lisbon
The property sits in Lisbon.
Chiado: The hotel sits on Rua Ivens in Chiado, Lisbon's cultural heart, known for its historic cafés, bookshops and theatres. Everything from shopping to the waterfront is within easy walking distance.
Baixa: The neighbouring downtown district is a short walk away, with its grid of streets, grand squares and easy access to the city's tram network.
Airport: Humberto Delgado airport is about 10 km from the hotel. Taxis and a paid airport shuttle are available, and the ride typically takes around 20 minutes depending on traffic.
Rua Ivens 35, Lisbon, Lisbon District, 1200-226, Portugal
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-18:00
- Check-out
- By 08:00-12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 9 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 18:00, and check-out is from 08:00 to 12:00.
Is breakfast included in the room rate?
Breakfast is not mentioned as included. Guests can order an in-room breakfast, which has been highlighted in reviews, but it is likely an extra cost.
Are pets allowed at the hotel?
No, pets are not allowed on the property.
Is there an airport shuttle?
Yes, the hotel offers a paid airport shuttle service. The airport is about 10 km away.
Does the hotel have parking?
No dedicated parking is listed, but one guest mentioned parking nearby on the street. Public parking in the area may be available at an additional cost.
What room types are available?
The hotel offers a Panoramic Room and a Master Suite with a double bed, street view, shower, coffee machine, heating and air conditioning.
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The bottom line
Dear Lisbon - Palace Chiado Suites earns its strong reputation with a central location, generously sized and well-appointed rooms, and a staff that clearly cares. The main compromises are the limited check-in window and the lack of both pet access and on-site parking. If you're looking for a comfortable, well-run base in the heart of old Lisbon, this is a reliable pick.
9A solid choice for travellers who value location, space and service over flexible logistics.
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